If you need help to complete your registration, just call us on Minicom Lines are open 24 hours a day, 7 days a week.
Calls may be recorded. Please note that system updates will mean that Credit Card Online Services is unavailable for short periods in the early hours of the morning.
Credit Card Online Services The safe and convenient way to look after your credit card. Why manage your credit card online?
Overview Sign up Common questions Overview We offer two ways to manage your credit card online - online banking where you can manage your cards and RBS bank accounts together and Credit Card Online Services.
Find out more about Credit Card Online Services. Credit card only customers Sign up for Credit Card Online Services for our most comprehensive online credit card management service.
Show me some common questions on Credit Card Online Services. Who can use Credit Card Online Services? What happens when I register?
How do I activate my account? Need a helping hand? However, Credit Card Online Services lets you do more. To register, you need to be aged 18 or over and have an RBS credit card.
We reserve the right to change the Service from time to time and shall give you notice of any material changes. We may, where we consider it appropriate for you or your protection, suspend, withdraw or restrict the use of the Service or any part of the Service.
We will tell you as soon as practicable if we take such action. We may also end the Service or any part of the Service at any time by giving you reasonable notice.
You may terminate your subscription to the Service by notifying us. The notification will not be effective until we receive it.
For information about our group of companies please visit www. A fee may be payable. We may make periodic searches at credit reference agencies and will provide information to the Group to manage and take decisions about your accounts.
This may include information about how you manage your account including your account balance, credit limit and any arrears. We will also provide this information to credit reference agencies who may make this information available to other organisations so that they can take decisions about you, your associates and members of your household.
The information may also be used for tracing purposes. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when: We, and other organisations that may access and use information recorded by fraud prevention agencies, may do so from other countries.
We can provide the names and addresses of the credit reference and fraud prevention agencies we use if you would like a copy of your information held by them.
The agencies may charge a fee. Authority You authorise us to accept and act on your instructions and to pay to and from your account s the amounts involved when the transaction has been authenticated by the use of the security procedure we require you to follow.
Security Procedure You must keep your Security Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them.
Transactions Banking instructions received for your current and savings accounts by 6: Charges We reserve the right to charge you and you agree to pay the charges for the Service or any part of it.
Availability of the Service While we will make reasonable efforts to provide the Service, we will not be liable for any failure to provide the Service, in part or full, for any cause that is beyond our reasonable control.
How we use your information and who we share it with Your information comprises all the details we hold about you and your transactions, and includes information obtained from third parties.
We may use and share your information with other members of the Group to help us and them: We may transfer your information to other countries on the basis that anyone to whom we pass it provides an adequate level of protection.
However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.
From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we shall write to you.
If you do not object to the change within 60 days, you consent to that change.